Privacy Policy

1. Introduction

Welcome to Mero Loan. We value your privacy and are committed to safeguarding your personal data. This privacy policy outlines how we collect, use, and protect your information when you use our CA form and loan documentation management system in Nepal.

2. Data We Collect

We may collect and process the following information:

• Identity Data – full name, username, role (e.g., borrower, auditor).
• Contact Data – email address, phone number, and postal address.
• Financial Data – income statements, loan details, form submissions.
• Document Data – uploaded forms, verification files, and loan papers.
• Usage Data – user interactions with the platform features.
• Technical Data – IP address, browser type, device, and OS.
• Support Data – queries, feedback, and issue reports.

3. How We Use Your Data

We use your personal data to:

• Create and manage user accounts and document submissions.
• Facilitate digital CA form and loan paper workflows.
• Verify identities and ensure compliance with regulatory norms.
• Enhance user experience and platform reliability.
• Notify users about important updates or actions.
• Analyze platform usage and improve system functionality.
• Meet legal and financial reporting requirements.

4. Data Security

We implement appropriate technical and organizational safeguards to secure your data against unauthorized access, misuse, or alteration. Access to personal information is restricted to verified personnel only.

5. Data Retention

Your data will be retained only as long as necessary for legal, financial, or operational needs. Once no longer required, your data will be securely deleted or anonymized.

6. Your Legal Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or outdated data.
• Request deletion of your data under certain circumstances.
• Restrict or object to specific data processing activities.
• Request transfer of your data to another system.
• Withdraw consent at any time, where applicable.

To exercise these rights, please get in touch with us using the contact details below.

7. Third-Party Links

Mero Loan may include links to third-party services or external tools. We do not control these platforms and are not responsible for their privacy practices. Please review their privacy policies before sharing any personal data.

8. Changes to the Privacy Policy

We may update this policy from time to time. All revisions will be posted on this page with the revised date. Please revisit periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at: